About this course
Course Description:
How to maintain your performance when everyone else loses
it.
What Will You Learn:
ü
You will learn how to take
care of yourself and others.
ü
Learn how to listen to your
customers and address their problems effectively.
ü
You will be able to be
graceful even when you are not physically present.
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Welcome to the "Customer Service: Basics of Soft Skills" course! In this course, you will delve into the essential soft skills required to excel in customer service.
Customer service is a cornerstone of business success. It involves providing assistance and support to customers before, during, and after a purchase. While technical knowledge and job-specific skills are crucial in customer service, soft skills are equally important. Soft skills are the interpersonal attributes and personality traits that enhance your ability to communicate and interact effectively with customers. In this introduction to customer service, we'll explore the fundamental soft skills that underpin exceptional customer service.
Preparing for a busy day is essential to maximize productivity, reduce stress, and maintain a sense of control over your schedule. Whether you have a demanding workday ahead or a packed day of personal commitments, effective preparation can make a significant difference in your ability to manage tasks and responsibilities. Here are some strategies to help you prepare for a busy day:
When we think about communication, we often focus on the words we speak or the tone of our voice. However, communication is not just limited to verbal cues; body language plays a significant role as well. Surprisingly, even when you're on the phone and your body isn't visible, your body language still matters. Here's why and how it influences phone conversations:
